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Email Articles

By Kamelia H.
• 12 articles

My email address appears to be sending spam! What do I do?

Is your email address sending spam email? If your email recipients complain of having received spam messages from your email address, it is most likely caused because your email account has been compromised or spoofed. Similarly, if your inbox is being filled with bounce back messages from emails you do not remember sending, your account has been compromised or your address is being spoofed. Most spam messages, which have been sent or look to have been sent from your address, will generally bounce back to your actual email account due to not finding any recipient, thus filling your inbox. Unfortunately, there is currently no perfect solution to prevent the propagation of spam and no way of preventing spammers from spoofing your email address when sending their spam, however you can follow our tips below to increase your security. Email address being spoofed The most common type of hacker email activity is called email Spoofing. Email spoofing is when an email's identifying fields, such as the From, Return-Path and Reply-To addresses are modified to appear to be from someone other than the actual sender. This technique can be used for legitimate reasons, however is popular among spammers. By spoofing legitimate addresses, a spammer increases their chances of a victim opening a spam email and clicking on their malicious links. If a spammer sends out emails and spoofs your email address, any spam emails which are rejected by a recipient server may bounce back to your email address. How did they get hold of my email address? - They may have purchased your email address from a list of email addresses used by other spammers; - A trojan or virus may be currently operating on your computer. Such a device generally operates without your knowledge accessing email address books or collecting key stroke data. The best method to prevent your email address from being spoofed is to keep your email addresses private and off of message boards and websites where it can be easily picked up and placed into a spam list. Setting up an SPF record will also help prevent malicious users from spoofing your address. Unfortunately, if your email address has already been spoofed, there is no simple immediate method to prevent the bounce backs from arriving into your inbox. Typically you need to wait for the recipient servers to realise they are being sent spam and to stop bouncing the emails to your legitimate email address. Email account compromised If your email account has been compromised, it means a spammer has obtained your email account username and password and is sending spam using your credentials. You should change your email password immediately to cut off their access and take steps to ensure your computers are secure. 1. Read our article on password security 2. Change your email address password 3. Scan your computers for malware and viruses Once your passwords are updated and computers secure, all spam emails will cease being sent. If you've taken these steps due to receiving spam bounce back emails, these bounce backs will not stop arriving immediately. This is because the bounce backs are returning from emails which were sent prior to you updating your passwords. The spam emails will cease bouncing back to your address within 24 hours. In the mean time, you may setup a temporary filter within your email software to automatically trash these bounce back emails to prevent them from bothering you. Ideally you should also have an anti-virus program installed on your computer and upgrade it every time updates are available.

Last updated on Jul 23, 2024

Outlook (New/2024) Setup on Windows

Before you can configure email software to send and receive emails from our servers, you must - Purchase a cPanel, OX Mail or MS365 subscription service - Create an email account and have your password on hand - Have your Zone Records set up correctly, contact us if you need help ensuring these are up to date - Ensure you have your incoming, outgoing, username and password details ready to go. If you need these details, please find them here Note: As a courtesy to our customers, we provide general online guides on how to configure various email software. Our staff, are not able to provide support on how to use third-party software. For assistance in how to use software not sold or developed by us, please contact the software manufacturer or visit their relevant online support pages. Step 1 Open Outlook (New) and select add account. - Select IMAP if you have a cPanel, OX Mail or Cloud email account to add. - For MS365, select Exchange and simply enter your email address, password and if needed, MultiFactor Authentication Code. Step 2 Enter in your email address and click Continue Step 3 If prompted, enter in your server settings. and click Continue During this step, Outlook may load for sometime while it connects with the mail server. Step 4 Follow and read the prompts and if applicable, agree. You can choose to customise language and privacy settings for Outlook (New) during these steps. Step 5 Once you get a confirmation the account is added, check that your emails are populating. Depending on the size of your inbox, this may take some time to sync with the server.

Last updated on Dec 18, 2024

How to create a new email account in cPanel

How to create an email account in cPanel You can easily create professional email accounts in cPanel. We recommend creating info@yourdomain.au (e.g. info@letsgowebcentral.au) and yourname@yourdomain.au (e.g. jane@letsgowebcentral.au) as your first two emails. To create these emails: 1. Log in to cPanel 2. Click Email Accounts Click email accounts highlighted.png 1. Click +Create Click create edited.png 1. Under Username, name your email account 2. Under Password, create a password 3. Click Edit Settings for additional email settings 4. Under Optional Settings, choose the storage limit for this email account - You can select Unlimited storage Info@ email editd.png 1. Click +Create - You can now add this email account to your computer, mobile phone, and tablet. You can add it to Outlook, Mac Mail, Mozilla Thunderbird, and many more email services - click here to see how. You can also use webmail... How to log in to webmail Webmail is an online email service that you can access with a web browser (Google, Safari, Firefox, Opera, etc.). Once you've created an email account in cPanel you can jump straight into webmail and start sending and receiving emails. 1. Log in to cPanel 2. Click Email Accounts 3. Click Check Email, next to the email account you want to log in to Check email no second email highlighted.png 1. In the top left-hand corner of the screen, under roundcube, click Open - To stop this menu from appearing and log straight in to webmail when you click Check Email, tick the box Open my inbox when I log in and then click Open. Now the next time you visit webmail you'll log straight in Open roundcube edited.png 1. You are now in webmail and can send and receive emails just like if you were using Outlook or Mac Mail

Last updated on Dec 18, 2024

Creating a New Email Account in Microsoft 365 and Managing Users

You can purchase and manage your Microsoft 365 subscriptions in your Webcentral account. For managing users and email addresses, you can contact our Customer Care team or log in to the MS365 Admin Portal and log in with your email that has admin-permissions. How To Create a New Microsoft 365 Email Account 1. Log in to the Admin Portal 2. Head to the users section. From here you will be able to assign licenses, edit users details and create new users 3. To create a new user, select Add User 1. Enter in the first and last name of the user of this email, enter the display name, create and then confirm a password or have it automatically created 2. Select the license you want to assign to this email account. Only the licenses you've purchased and not already assigned will be available to tick 3. If you want this account to have Global Admin permissions, tick the box Assign Global Admin permissions to this user in Microsoft 365 This means that from this email account, in the Microsoft Admin centre, you can manage all emails under this domain. You can add and remove users, reset passwords, create groups and much more. Only do this for users that you trust to make these changes. 4. Click Create email The user will be prompted to set up Multifactor Authentication when they log in. For security purposes, this cannot be turned off. Note, You can create email accounts without assigning a license. However, you will not be able to send or receive emails or access the Microsoft apps.

Last updated on Dec 18, 2024

Why isn’t my email working?

To begin working out why your email isn't working, please close all access to your email on every computer or device associated with an email account on your domain (including any staff members who use the domain as part of their business email). This includes email clients (such as Microsoft Outlook or Apple Mail), web browsers, and mobile or tablet devices with email access. You will need to keep these turned off for the duration of the troubleshooter. Can you log into webmail? You can access your webmail via your online portal and logging into cPanel. You can also visit mail.yourdomain (replace yourdomain with your domain). If you cannot log into webmail, first ensure your password is correct. If you are sure your password is correct, and you still cannot log in, then your IP address may be blocked. You will need to contact Webcentral customer support so we can unblock it. If your password is correct, and your IP address is not blocked, continue to the next step. Is your email client configured correctly? If you can log into webmail, but are still not able to send and receive email elsewhere, the email configuration in your email client or device may be incorrect. Are your MX records set up correctly? MX records are a type of zone record on your domain name that connect your domain to the server used to send and receive your email. Most customers don't need to edit their zone records, however in some cases changes are required - for instance, if your domain registration and email hosting are with different providers. To test your MX records, you can use an online tool. Enter your domain and select "MX". Check that the MX records set on your domain match the settings that your email host provides. If your MX records are set up correctly, continue to the next step. Is the mail server down? To determine if this is the case, you will need to go to the company with whom you have web or email hosting. This may be, but is not necessarily, the same company with whom your domain is registered. If you have Webcentral web or email hosting, you can check the Service Alerts to see if there is a current email issue. If the mail server is up, continue to the next step. None of the above? If you have tried everything in this article and are still unable to send and receive email, please contact support and we will look into your issue.

Last updated on Dec 18, 2024