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Domain Management

By Kamelia H.
10 articles

How can I dispute a domain registration?

The domain I want to register has already been registered! Domain names are registered on a first-come, first-served basis; provided the registrant of the domain is eligible to hold the license (ie: they meet all the requirements). Should you find the domain name you want to register is taken, you can attempt to contact the owner of the domain name license to determine their willingness to transfer it to you. However they are under no obligation to do so. Note: Webcentral can only provide you with a domain name registrant's contact information as detailed on the WHOIS public record. A domain, for which I hold a trademark, has already been registered; or I want to contest the registrant eligibility for a domain name Customers have some options available to them and may pursue them with the relevant authorities. .au domains Complaints about .au registrant eligibility are handled by the Australian Domain Name Administrator (auDA) in accordance with auDA Policy, find it at https://www.auda.org.au/. The auDA is the policy authority and industry self-regulatory body responsible for the administration of .au domain names. To lodge a domain complaint, you can contact auDA via their website. The auDA will conduct a full investigation into your complaint and will advise you accordingly. - .com/net/org/info/biz domains The [Internet Corporation for Assigned Names and Numbers (iCANN) is the body responsible for the administration of generic top level domain names (gTLD). You can review their policies and complaint procedure at https://www.icann.org/

Last updated on Dec 18, 2024

I’ve registered the wrong domain! What do I do?

Once a domain name registration has been requested, Webcentral contacts the applicable internet domain name registry to determine if the site is available, and then registers the domain on the behalf of the customer (known as the registrant). Provided the information appears correct, the registry will lock the domain to the registrant, according to the registration time. e.g. (.com.au are valid for 2 years). This process happens automatically according to the established rules of the applicable registry. Unfortunately, the registration process cannot determine if the spelling of the domain was intended or not. In fact, many customers deliberately misspell a domain name to cater to the spelling abilities of a wide range of internet users, on top of registering their own accurate domain name. Therefore, due to the nature of domain name registrations, refunds for incorrectly registered domain names cannot be considered and registrations cannot be reversed. This policy is also included in the Webcentral Terms and Conditions and customer are advised to be certain of their domain name purchases, during the registration process. In any such case where the domain name was incorrectly registered, you will need to submit a completely new registration for the correct domain name. Under what conditions will Webcentral offer a refund? The only circumstance in which Webcentral will refund a registration fee is if the registration was performed by a Webcentral representative and was mistyped by them. My circumstances don't meet the criteria outlined in the Terms and Conditions. In any circumstance, Webcentral is happy to review your individual case, and we ask that you contact the team regarding your refund request by reaching out via the Contact Us on our website (webcentral.au). Please include as much information as possible citing your circumstance and reasons for requesting such a refund. Webcentral management will review all requests on a case-by-case basis and may propose an appropriate solution or alternative.

Last updated on Dec 18, 2024

Transferring domains away from Webcentral

What you will need to transfer your domain to another registrar - A registrar to transfer to - A valid domain that is not locked or expired - Your domain EPP/Domain Password - A valid registrant/admin domain contact email address Domain name transfers are handled by the gaining registrar so you will need to ask the registrar you are transferring the domain to for specific details regarding their procedures. They will typically need the domain and the EPP/Domain Password. What you should consider before transferring a domain - Services are not cancelled as part of the domain transfer. Please cancel all hosting or attached services sepreately - A domains name servers cannot be modified during the transfer process. - A domains WHOIS contact details cannot be modified during the transfer process. - While the transfer process is free for all registrars, some TLDs (domain extensions) require domain renewal during transfer. This is a registry requirement and does not relate to the gaining registrars company policies. - Some domains must be at least 60 days old before you attempt to transfer them to another provider. This is a registry requirement and does not relate to the gaining registrars company policies. Expected Wait Times for Domain Transfer to Complete This depends on the TLD of the domain name you are transferring. Below is a list of the most popular TLDs with their associated wait times, however please note those which are NOT listed are likely to have the same process as .com domains. - .com, .net, .org, .cc, .biz, .info, .nz : up to 7 days - .au : 48 hours from the moment of confirmation - .uk: immediate upon registrant confirmation of the update of the IPS-Tag Do transfer requests expire? Yes, if you submit a transfer request and do not confirm it, it will expire. You cannot confirm a transfer request after it has expired. If you receive a notice that your transfer request timed out - you need to re-submit your transfer request at the gaining registrar. Make sure to confirm as per instructions this time. I didn't receive the confirmation request for my transfer! If you didn't get an email requesting to confirm the transfer, then the WHOIS information of your domain name may hold an incorrect/out of date email address of yours. Login to your Account and manage your domain to ensure that the WHOIS details are up to date, to allow the transfer process to run through to the next step. If you discover you have not received the email, the transfer will time out and you can try again after updating your contact details. You cannot update WHOIS information while your domain is pending transfer, therefore you must wait for transfer to time out before correcting your details. Can I transfer an expired domain? No, you will need to renew the domain prior to transfer if it has already expired. Note: You may transfer a domain without forfeiting any of the registration period. This doesnt include re-registrations due to Registrant Name Change (RNC).

Last updated on Dec 18, 2024

com.au and net.au eligibility rule changes

On 12 April 2021 a new set of rules for the .au country code top level domain (ccTLD) comes into effect. Please review the notices as set out by auDA (auda.org.au). This new set of rules contains some changes for com.au and net.au domain name licences. The new rules come into effect on 12 April 2021. All .au domain names registered or renewed on or after this date will be subject to the new licensing rules. If your domain name licence expires after 12 April 2021 the rules in place at the time you registered or last renewed your domain name will apply until the end of the current licence period. If the name is renewed the new licensing rules will apply to it as the new licence is only created upon renewal. Using a Trade Mark to meet the Australian Presence requirement To be eligible to hold any name in the .au ccTLD you must first meet the Australian Presence requirement. One of the ways you can meet the Australian Presence requirement is by holding an Australian Trade Mark (including a pending Trade Mark application) that appears on IP Australia’s Trade Mark database. This method is often used by foreign business entities to meet the eligibility criteria for com.au or net.au domain names. Previously for the com.au and net.au namespaces, if you were using an Australian Trade Mark as the basis for meeting the Australian presence requirement, you could choose a name that was ‘closely and substantially connected’ to your Trade Mark. In the new licensing rules for the com.au namespace if you are using an Australian Trade Mark as the basis for meeting the Australian presence requirement, the name you choose must be an exact match to the words which are the subject matter of the Australian Trade Mark. As described in the definitions of the Licensing Rules an exact match means: “… that the domain name being applied for is identical to the words which are the subject of an Australian Trade Mark. The domain name must include all the words in the order in which they appear in the Australian Trade Mark, excluding: - DNS identifiers such as com.au; - punctuation marks such as an exclamation point or an apostrophe; - articles such as ‘a’, ‘the’, ‘and ’or ‘of’; and - ampersands.” If your name is not an exact match of the words in the trademark, you will be ineligible to hold that com.au or net.au domain. Example Under the new rules, if your trademark is “A Pretty Horse Carousels” You could have: • aprettyhorsecarousels.com.au • prettyhorsecarousels.net.au But not: • phc.com.au • Carousels.net.au • Aprettyhorse.com.au • horsecarousels.com.au What you can do if this change affects you This change affects com.au and net.au registrants who : - use a trademark as the basis for meeting the Australian presence requirement; AND - have a name which is not an exact match of their trademark as defined by the new licensing rules. To remain eligible for your domain name you should change the basis on which you meet the Australian presence requirement, however if this involves changing the legal entity the name is registered to, the name will need to be transferred to that new entity. If you cannot meet the above eligibility requirements, then you will not be able to renew your domain name. FAQs Q: What happens if you don’t meet the new eligibility rules by your domain renewal date? A: You will not be able to renew your domain, and it will enter the expiry process. Q: What do you do once you’ve verified that your trademark is an exact match to your domain? A: Nothing, your domain will renew as per normal. Q: What do you do once I’ve registered an ABN that's related to my domain name? A: You will need to initiate the Registrant Name Change process (please note that there is a cost associated with this process.) Q: What do you do once you’ve registered a new domain name that’s an exact match to your existing trademark? A: This will be your new domain name. If there are any services associated with the old domain name, such as emails or a website, these will need to be transferred or redirected over to this new domain name. Our support team may be able to help you with this and can be contacted at webcentral.au/about/support Q: If I register an ABN or new trademark do I need to let anyone know once this is done? A: No, all you need to do is register a new domain that meets the above eligibility requirements, or perform a Registrant Name Change (outlined above) Q: If I do not meet the new eligibility rules, will someone warn me before my domain expires? A: Yes, you will receive the standard domain expiry notifications for your domain.

Last updated on Dec 18, 2024

Changing ownership of .au domain names

A Registrant Name Change is the process of transferring the ownership of a domain name ending in .au from one party to another. A transfer of ownership involves complete re-registration of the domain for 1 year with the receiving party/individual, who will need to meet the eligibility requirements to hold the registration of the domain. An administration fee of $119 AUD applies for every Registrant Name Change (RNC). Please contact our customer care team if you wish to proceed with the Registrant Name Change (RNC). IMPORTANT: As there is different eligibility requirements based on your TLD, please be advised of the criteria that must be met below; - com.au/net.au - the registrant must have an Australian presence and be a commercial entity. - org.au - the registrant must be a not-for-profit organisation. - asn.au - the registrant must have an Australian presence and be a not-for-profit entity or unincorporated association. - id.au - the registrant must have an Australian presence and be a natural person – that means an individual person, not a company or organisation - .au - The registrant must have a verifiable Australian presence, which includes being a citizen or permanent resident or an organisation registered in Australia. FAQ: But I just want to update the ABN! You can keep the registrant contact details, like email address and phone number the same throughout the process while only updating the registrant entity, like ABN/ACN that the domain is registered to. As the domain licence is reissued with the update, the RNC process still applies. I don't have a credit card! Are there other payment options? We also offer other payment methods. To view these payment methods please refer to our Billing Options support article by clicking here. Who can I transfer ownership of my .au domain to? The license (ownership) of any .au domain may be offered for transfer (or “sale”) to another entity or party by any means and for any reason on the condition that the gaining entity or party meets the eligibility criteria for the registration of a .au domain name. Somebody else has registered a domain, for which I hold a trademark. What do I do? If another party has registered a .au domain that you feel you may be entitled to own, you should contact the Australian Domain Authority (auDA). The auDA is the policy authority and industry self-regulatory body responsible for the administration of .au domain names. You can visit their website at auDA for more information on specific regulations or news or current policies. Can you just update my registrant details? In a case where a domain name is registered incorrectly to an ABN not owned by the true/intended registrant of the domain, it is possible to request a correction to registrant information without needing to re-register the domain for 1 year. Those eligible for this process are typically customers of small design/hosting companies who registered their customer's domains under their own retail accounts using their own business details for eligibility. For this request, we require the following documentation: - Proof of original payment for the domain e.g. a copy of the paid invoice for this domain from the company acting on behalf of the intended registrant in the name of the intended registrant - Photo ID of the individual who will become the Registrant Contact following the update - A signed letter of explanation from the requestor including the correct ownership information In cases of human error during the submission of the registration application, the following documentation required is: - A signed letter of explanation from the current account holder; - Photo ID of the account holder; - Correct ownership information Can I renew my domain name? If your domain is currently registered with an invalid Registrant Entity/ABN/ACN we will not be able to renew your domain name. We may be able to use what you have paid for the renewal toward the update, so please contact our Customer Care team.

Last updated on Dec 18, 2024

Changing ownership of .au domain names

A Registrant Name Change is the process of transferring the ownership of a domain name ending in .au from one party to another. A transfer of ownership involves complete re-registration of the domain for 1 year with the receiving party/individual, who will need to meet the eligibility requirements to hold the registration of the domain. An administration fee of $119 AUD applies for every Registrant Name Change (RNC). Please contact our customer care team if you wish to proceed with the Registrant Name Change (RNC). IMPORTANT: As there is different eligibility requirements based on your TLD, please be advised of the criteria that must be met below; - com.au/net.au - the registrant must have an Australian presence and be a commercial entity. - org.au - the registrant must be a not-for-profit organisation. - asn.au - the registrant must have an Australian presence and be a not-for-profit entity or unincorporated association. - id.au - the registrant must have an Australian presence and be a natural person – that means an individual person, not a company or organisation - .au - The registrant must have a verifiable Australian presence, which includes being a citizen or permanent resident or an organisation registered in Australia. FAQ: But I just want to update the ABN! You can keep the registrant contact details, like email address and phone number the same throughout the process while only updating the registrant entity, like ABN/ACN that the domain is registered to. As the domain licence is reissued with the update, the RNC process still applies. I don't have a credit card! Are there other payment options? We also offer other payment methods. To view these payment methods please refer to our Billing Options support article by clicking here. Who can I transfer ownership of my .au domain to? The license (ownership) of any .au domain may be offered for transfer (or “sale”) to another entity or party by any means and for any reason on the condition that the gaining entity or party meets the eligibility criteria for the registration of a .au domain name. Somebody else has registered a domain, for which I hold a trademark. What do I do? If another party has registered a .au domain that you feel you may be entitled to own, you should contact the Australian Domain Authority (auDA). The auDA is the policy authority and industry self-regulatory body responsible for the administration of .au domain names. You can visit their website at auDA for more information on specific regulations or news or current policies. Can you just update my registrant details? In a case where a domain name is registered incorrectly to an ABN not owned by the true/intended registrant of the domain, it is possible to request a correction to registrant information without needing to re-register the domain for 1 year. Those eligible for this process are typically customers of small design/hosting companies who registered their customer's domains under their own retail accounts using their own business details for eligibility. For this request, we require the following documentation: - Proof of original payment for the domain e.g. a copy of the paid invoice for this domain from the company acting on behalf of the intended registrant in the name of the intended registrant - Photo ID of the individual who will become the Registrant Contact following the update - A signed letter of explanation from the requestor including the correct ownership information In cases of human error during the submission of the registration application, the following documentation required is: - A signed letter of explanation from the current account holder; - Photo ID of the account holder; - Correct ownership information Can I renew my domain name? If your domain is currently registered with an invalid Registrant Entity/ABN/ACN we will not be able to renew your domain name. We may be able to use what you have paid for the renewal toward the update, so please contact our Customer Care team.

Last updated on Dec 18, 2024