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Account Articles

By Kamelia H.
• 11 articles

What are my Login Details?

The below information details the types of passwords that may be required when accessing any Webcentral service. Account / Admin Level Console From within the Admin level of the Console, you can manage all of your domains, services, billing and account contact details. Your account / admin level details should NOT be provided to any unauthorised users in your office or home. Domain Level Console The Domain level login of the Console limits you to making changes to that specific domain name alone. This is the login to use if you want to manage just one domain, give access to your web designer/developer or another person for a specific purpose. Billing and contact information cannot be accessed or edited using this login. Email Account Your email password is specific to a single email account. Your password is generally used to access the email account via an email client such as Outlook, mobile phones or webmail service. FTP Password Your FTP password provides direct access to a hosted domain server. It allows for the transfer of web pages, graphics and files via FTP (File Transfer Protocol) to the web hosting server, which are generally made available for viewing over the internet. Domain Password Your domain password is different to your domain level login information. This password allows for the transfer of a domain name between registrars or to change ownership of a domain name. The domain password is sometimes known as an Auth code, Auth info code, EPP code/password or domain transfer password. Unless you have a specific requirement to do so, all passwords should only be made available to those entrusted to make modifications to your domain, and should always be changed after any official work has been completed.

Last updated on Jul 23, 2024

Welcome to Webcentral

From Wednesday, 4pm (AEDT) 30 Oct, 2024, when logging into Webcentral - you will be presented with our new and improved management portal. This is your client area and where you'll manage all of your products and services with us - this is also where the billing and support portals live too; all in one. A lot of the things that you know and love about the 'Console' will still be in the same place, just presented in a faster, more convenient way. Logging in To log into your new client area, go to webcentral.au and select "log in". Enter your user name and password, your username is your account reference. If you're unsure what your account reference is, you can find this on the top right hand corner of any email you've received from us. Once logged in, you will see the following tabs: - Dashboard – similar to the Overview tab, it gives you services, invoices and tickets at a glance - Products and Services – a full list of your domains and hosting products and services. From here, you will be able to log in to your hosting, email services as well as manage them - Billing – this is where you will find all of your invoices, account credit balance, payment methods and currency settings - My Account – update your contact information like name, email or phone number here - Support – Raise tickets and find replies to your previous cases here - Place new order – Place a new order for hosting, register a new domain name or purchase SSL certificates Lets go over the tabs in greater detail: Domains and Services Now that you're logged in, this is the dashboard. Let's start with your domains and services. On this page you can see all domain names and services you have with Webcentral at a glance. You will be able to manage your domain names and log directly into your hosting packages by clicking on the tab to the right of your active products. Managing a Domain Name After you select "manage domain name" you can lock/unlock the domain, update the nameservers and grab your EPP Code. On this page you can also select "billing" and "settings" to view auto renew options, invoice options and cancellation options. Billing details From the menu, select "billing" to view invoices, payment methods and orders. To view invoices, select "my invoices", to make changes to your payment details select "payment methods". You can also update your currency by clicking "settings". Account Details On the "my account" page you can change your contact details such as name, email and phone number. On this page you can also view your account notifications. This page will also show you if the emails were sent successfully or if they have bounced/failed. Support Select "support" from the menu bar. On this page you can view all active and closed support tickets. If you need assistance with something, you can raise a ticket here by selecting "open new ticket" in the top right hand corner. As always, we're here to help so please feel free to contact us.

Last updated on Dec 18, 2024

How to log in to your Webcentral account

Account level log in To log in to your Webcentral account, please follow the below steps. 1. Go to the Webcentral homepage 2. Click Log In. If you are using a computer, this is located in the top right-hand corner of the screen. If you are using a phone, click the three horizontal bars in the top left-hand corner of the screen and scroll down to Log in 3. Enter your account reference number 4. Enter your password 5. Click Log In I forgot my password If you have forgotten your password, you can request a password reset email to be sent to your account email address. 1. Go to the Webcentral homepage 2. Click Log In 3. Click Forgot? Forgot password.png 1. You will be directed to a forgotten password page 2. Enter your account reference 3. Click Send Forgot password request.png 1. You will then receive a password reset link to the email on your account 2. If the account email address is out of date, you will need to submit a request to our customer care team to update your account contact details Updating your account password If you have access to your account and want to update your password, follow the steps below. 1. Log in to your account. 2. Click on the My account tab 3. On the left hand side, select Security 4. On this page, enter your old password/current password and the new password below 5. Select change password below this. If you're struggling at any point to login to your Webcentral account please [contact](<ttps://webcentral.au/contact-us/) our friendly support team who are here to help 24/7.

Last updated on Dec 18, 2024

Password security

Below are some tips to help you keep your passwords safe and secure: Don't use easy to guess passwords Many users make the mistake of using very simple passwords. Using the name of your partner, child, or pet, possibly followed by a 0, 1 or 11 is very common. Hackers can use software that runs through dictionary words and names to quickly crack your password. Adding just one capital letter, one asterisk or special character into your password greatly decreases your chances of becoming a victim of password hacking. Another popular method of increasing the security on a password is to use two unrelated words together with a number placed in the middle. Keep your computer protected Another very common method of obtaining passwords is for hackers to install keystroke logging software onto your computer. This software records what password details you are typing on your keyboard and transmits the information back to the malicious user. If you save any passwords on your computer, this also can be scanned and transmitted back to a malicious user who has installed malware on your machine. Make sure to regularly scan your computer for viruses and malware and to keep your security software up to date. Don't use the same password everywhere Many people use the same password for their email, Facebook, Instagram and other online accounts. This is very dangerous, as the compromise of one account means a compromise to them all. Not all services have the same level of security, so hackers will typically hack a password in one place that isn't very secure, then attempt to use that same password elsewhere. Make sure to use unique passwords for different services.

Last updated on Dec 18, 2024

Multi-Factor Authentication Guide

At Webcentral, we are committed to protecting your data and recognize that the confidentiality, integrity, and availability of your information are essential to your business. With this in mind, we're excited to announce the availability of Multi-Factor Authentication (MFA) for Console account access. What is MFA? MFA is a powerful tool for boosting login security and protecting your business and data from security threats. When enabled, it requires identity verification by providing two or more types of evidence (or 'factors') to log in to the Console. One factor is something you know, like your username and password. Additional factors involve methods you have on hand, such as an authenticator app or a security key. How do I enable or disable MFA for my account? At Webcentral, MFA is an optional feature that can be activated directly from your account: 1. Login to your account. 2. Go to the "My Account" page and select "Security" on the left hand side. 3. Scroll down and click "enable" 4. You will then be prompted download an MFA app on a device of your choosing (mobile or tablet). We recommend Authy, Duo Mobile, Last Pass Authenticator or Microsoft Authenticator. 5. Once you have downloaded an MFA app on your device, the app will ask you to 'Add an Account' and 'Scan a QR Code'. 6. After scanning the QR code in the app on your device, you will be presented with a token code. Please type this into Console MFA prompt at the bottom of the pop-up labelled 'Type your MFA code below'. What to do if I lose or otherwise can't access my MFA device Please contact our support team who will be happy to assist in enabling or disabling MFA. You will need to know your passphrase. What happens if I put in the wrong MFA code when I try to log in? If the wrong MFA code is inputted it's not a problem - you can try again. However if our system detects 3 incorrect attempts, this usually means someone is trying to gain unauthorised access to your account. If this happens, we will automatically lock your account. You will need to unlock your account via our support team. What if my question wasn't answered above? Not a problem - get in touch with us and our team will be happy to answer any other MFA related questions you have.

Last updated on Dec 18, 2024